F.A.Q.
What are your shipping costs?
At this time, orders are only accepted for residents that live in the U.S and Canada. We ship orders through third party carriers such as USPS, FEDEX & UPS. Shipping rate is $5.99. Free shipping is automatically applied on orders that total more than $100.
Do you restock sold-out items?
Depending on the item and overall demand it is possible for a restock to happen. Please sign up for our email notifications or follow us on social media for any restock updates.
Does Acclaim accept returns/refunds?
All sales are final (I cannot offer returns, refunds, or exchanges at this time) unless there is proven evidence of a significant defect. If this is the case, please contact us at acclaimnewyork@gmail.com within 3 business days post delivery. We aim to revisit and update this policy as we scale this business.
When will my order arrive?
Given we are a one man shop right now who also works full time as well, please allow 3-5 business days (M-F) for order processing and an additional 7-10 days for delivery. Should there be any delays we will be sure to contact you immediately.